Payment Policy

Payments are easy!

I accept checks, and all major credit cards through PayPal.

If your project is:

Less than $2500: Your project will begin once I receive your payment in full. If you’re a new client and your project is greater than $1500, we’ll structure a contract that protects us both.
Greater than or equal to $2500: (excludes Real Estate Mail) Your project will begin upon receipt of a minimum 50% deposit, and your balance will be due upon completion. If you’re a new client, we’ll structure a contract that protects us both. Bonus: You’re eligible for a 5% discount if you prepay for your entire project in full.
Real Estate Mail: Monthly plans are due on the first day of each calendar month for newsletters delivered in that same month. Quarterly and annual plans are payable in full at the beginning of each cycle. Subsequent invoices are due upon renewal. (Since quarterly and annual plans are already heavily discounted, deposits and additional prepayment discounts are not available for Real Estate Mail.)

If you request a scope change:

And the changes are valued below $250: You will have the option to pay for the new work on approval or with your final balance.
And the changes are equal to or above $250: Please remit payment for the changes upon approval.

Please note: some projects require additional third-party accounts, which may or may not require additional fees. To prevent disruption to those services, clients should plan to pay account fees directly to third-party service providers.

If you’re a retainer client:

Retainer fees are due on the first day of each calendar month for work performed in that same month.

Cancellation/Refund policy:

If you have a contract: The refund/cancellation policy is detailed in your contract.
If you don’t have a contract: You have the right to cancel your project with reasonable notice. You’ll be billed hourly for any work completed up to the point of cancellation. If your deposit exceeds your hourly balance due, the excess will be credited toward another project of your choosing. Sorry, I do not issue refunds.